Frequently asked questions

 

1.How can we connect?
The first prerequisite for connecting to your computer is to have the TeamViewer® QuickSupport program on your computer. It comes bundled with the installation of the program Stijene, but you can also download it separately HERE. Another prerequisite is an Internet connection, ie. your computer must be connected to the Internet. If these two conditions are met, it is only necessary to run QuickSupport on your computer and send us (or tell us over the phone) the ID and password numbers your QuickSupport generated.
2.Is there a Help file for the program Stijene?
Yes, there is. The file can be downloaded HERE.
3.Is the program Stijene compatible with the operating system on our computer?
The program Stijene 8 is fully compatible with Windows XP, Vista, 7, 8 and 10, as well as Windows Server 2008, 2008 R2 and 2012. Stijene 4 and versions that precede it can run exclusively on Windows XP.
4.Can users on two or more computers work in the program at the same time?
Yes, the program Stijene supports multi-user mode. In that case, one computer holds the database (server) and client computers connect over the network to the database. Each user has a unique username and password with which he logs into the program.
5.Can computers be connected wirelessly?
Due to the instability of the wireless connection, we highly recommend connecting computers with a network cable. Since the amount of information exchanged between the client and the server is large in some cases, an unstable connection can cause the false data to be written into the database.
6.Can we make offers, even though we're out of the office?
Yes, you can. We can install the program on your laptop with a separate database. Created offers can then easily be transferred to the main database when you're at the office.
7.We plan to service / replace the computer. How to backup data for the program Stijene?
All the data required for the reinstallation of the program Stijene is located in the folder Stijene, or the folder STIJENE_DATA in the case of multi-user mode. These folders must be copied to a USB memory stick (or another external storage device) before servicing / replacing the computer. Before the program is reinstalled, you must copy data from the USB stick to the serviced / new computer and then contact our customer support to make the reinstallation of the program.
NOTE: This applies when Access database is beeing used. If You use SQL database, please contact our help desk.
8.Online activation of the program doesn't work. What should we do?
Check if there are some invoices that have not been paid. If this is the case, there is a possibility that the license is locked. For more information about invoices and payments, please contact us on +385 40 391 445.
9. When starting the program Stijene, the following error is displayed: 'System date was tampered'. What should we do?
Check if the date is set properly on your computer. If the date is wrong, correct it, after which the error should be corrected. If the error still displays, contact our customer support.
10.When starting the program Stijene, the following error is displayed: 'License file was tampered'. What should we do?
Check if the date is set properly on your computer. If the date is correct, please contact our customer support. This error usually occurs because of the manipulation of the license file by antivirus programs.
11.When starting the program Stijene, the following error is displayed: 'License error 1024'. What should we do?
Contact our customer support.
12.When working with the program Stijene, the error with the following text is displayed: 'Runtime error'. What should we do?
Contact our customer support.